I needed some LVT (Amtico & Karndean) flooring laid and found Simon Manser on the internet. He appears to be based in the Crowborough / Uckfield area.
After 2 or 3 attempts to get him to look at the job and price it up he eventually managed to find a moment to size it up. He seemed friendly and helpful. His quote was competitive.
On his recommendation I ordered additional materials. I also bought the necessary tools and took up the existing cork tiles so the floor was ready for the installation, which was pencilled in for the first week of December.
Unfortunately Simon then stopped responding to texts and emails. He simply didn’t turn up when I had expected him, nor did he make any attempt to let me know that he wouldn’t be able to make the dates we’d agreed. I rang numerous times and never got an answer.
Finally I left a very plain message asking him to ring within 24 hours which he did. When we spoke, he told me that he’d ‘got busy’. There was no apology. He simply denied that we had any sort of agreement. Indeed, he became defensive and rather aggressive.
I suspect Simon simply got a better offer and left me in the lurch. What I have is a kitchen, hallway and bathroom with no flooring looking like a wreck.
It’s fine to postpone, and I do understand that if an offer of a major job comes in it’s hard to turn it down, but essentially Simon didn’t give a damn about the consequences for me, his client, even to the extent of having the courtesy to ring and explain the situation.
In short think carefully before hiring him. I found him unreliable and, when challenged, he seems to get cross and pass the buck. There are surely better people out there.